Cliff note version of our exchange & return policies. Need more info? Follow the Shipping & Returns link in bottom navigation.
Policies ~ Merchandise may be returned within 14 days of receipt for an exchange or return. Items must be unworn & in perfect condition, with all tags still attached in their original packaging. Items must be returned with the original receipt or proof of purchase. Please note that shipping costs are non-refundable.
Exchanges ~ We will gladly exchange your purchase for another size or color of the same style within 14 days of receipt of purchase. Email us at: firstname.lastname@example.org for further instructions. We will hold onto your correct size/color until we receive your package.
Returns ~ You can return your item within 14 days of receipt of purchase. To be eligible for a return, your item must be unworn and in the same condition that you received it, tags attached. Email us at: email@example.com for further instructions Once we have received your package your refund will be processed, and a credit will automatically be applied to your credit card or you will be sent a refund if you paid cash. May take up to 10 days to process the refund.
Any returns mailed after the 14 day window may receive a partial refund, but this is at the discretion of Atelier Francesca.
Final Sale items ~ Only regular priced & Pre Order items may be returned. Final Sale is clearly marked & cannot be returned. Non-returnable items ~ Gift Certificates, which are not available right now but will be in the future.
Please send all exchanges & returns to: Atelier Francesca 5 Laurel Ave San Anselmo, CA 94960
CYA – we send out everything with tracking & insurance, we suggest you do the same with exchanges & returns. We can’t guarantee that we will receive your returned item otherwise.
Cliff note version of our shipping policies. Probably all you need but if you want to dig deeper click the Shipping & Returns link in the bottom navigation.
Orders will ship on Wednesday & Saturday, excluding holidays when shipping services are not available.
US Domestic - Items are shipped via USPS Priority Mail. Shipping on In Stock and Pre-Order Jackets are FREE. Shipping on Accessories & Sale/Final Sale items are calculated based on order price.
International Shipping - Items are shipped via USPS Priority Mail International (6 – 10 business days). Duties and taxes on international shipments are the responsibility of the Shipping on all items are calculated based on order price.
Shipping costs for exchanges or returns are the responsibility of the customer. If you receive a refund, the cost of return shipping will be deducted from your refund.